86% of breaches involve compromised identity systems (IBM Data Breach Report).
When attackers control Slack and Teams, most incident response plans fall apart. ShadowHQ is the platform that keeps working when other tools are potentially compromised.
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Sources: IBM Data Breach Report & ShadowHQ Customer Data
Fortune 500
Enterprise IR Teams
Critical Infrastructure
When identity is compromised, attackers gain access to Slack, Teams, and every tool your response depends on.
Source: IBM Data Breach Report
Every minute your team spends trying to coordinate on compromised tools costs money and gives attackers more time.
Source: IBM Data Breach Report
Teams improvise. Legal, IT, and executives lose alignment. The playbook exists but nobody can execute it.
Source: ShadowHQ Customer Data
Honest Comparison
Both offer out-of-band coordination, team mobilization, and crisis management. The capabilities checklist looks identical.
The right choice depends on your IR model.
Out-of-band coordination
Team mobilization
Crisis management
A Fortune 500 Transportation & Logistics company, switched from CYGNVS to ShadowHQ. Here's what they said.
In Customer's words
Easy to use with a very low learning curve
No confusion about where to go or what to do
Playbook Manager is clearly accessible and well organized
Guides responders step-by-step based on predefined plans
Teams that never trained on it were productive in their first incident
"ShadowHQ provided structure and organization in our response."
In Customer's words
Playbook experience was not intuitive for them
Unclear whether there even was an interactive playbook for them
Navigation made it hard for them to operationalize response plans
Where CYGNVS is an ideal fit
185-provider ecosystem for complex multi-party orchestration
Granular privilege controls across dozens of third parties
Pre-built compliance reporting across 70+ jurisdictions
Deep insurance carrier integration for regulated industries
Key takeaway: The Playbook Manager was the strongest and most consistent differentiator. It improved consistency, reduced friction, and added discipline to every response.
The strongest customer-cited differentiator
Static 200-page Word docs are useless at 2AM. Both ShadowHQ and CYGNVS turn plans into interactive workflows. Where ShadowHQ differentiates: zero cognitive overhead. Next steps are always obvious, even to responders who have never used the platform. Mobile-first design means no training is required. If you can use a smartphone, you can execute the playbook.
CYGNVS Perspective
CYGNVS excels when you need to orchestrate 20+ providers with complex privilege boundaries. ShadowHQ excels when your internal team needs to move fast.
"Makes it obvious what actions need to be taken and when."
Fortune 500 buyer, customer feedback
80% faster team activation
CYGNVS Perspective
CYGNVS focuses on coordinating larger provider ecosystems. If your incidents involve 20+ external parties, their onboarding and access control systems streamline that workflow
80% faster team activation vs. improvised phone/text response
ShadowHQ Customer Data
One live picture for everyone
Legal, IT, and executives work from the same real-time dashboard. Everyone sees the same picture. No more chaos from fragmented information or outdated status updates. When your team is scattered across time zones and functions, a shared operating picture eliminates confusion.
CYGNVS Perspective
CYGNVS provides similar visibility tailored to multi-party incidents. Their strength is ensuring privileged information stays compartmentalized across external providers while maintaining oversight.
75% improvement in team readiness, measured via tabletop exercise scores
ShadowHQ Customer Data
Works when everything else is compromised
CYGNVS Perspective
CYGNVS also provides out-of-band capabilities. The difference is architectural approach. ShadowHQ treats out-of-band as the foundation, not an add-on.
32% faster incident closure across ShadowHQ customer deployments
ShadowHQ Customer Data
Structured playbooks bring discipline to every response. Same process, every time.
Works in any browser, on any device. Your team is online in minutes.
Intuitive enough for legal, comms, and executives. Not just IR veterans.
Coordinating 20+ external providers with attorney-client privilege? CYGNVS is built for that.
Internal team needs to move fast when the playbook goes live? That's ShadowHQ.
"ShadowHQ provided structure and organization in our response."
- Fortune 500 Transportation & Logistics Company
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